St Andrew’s is here to help peoples' recovery. It is very important to keep everyone safe from harm and from being exploited, which is also sometimes called 'abuse'.

We talk about 'abuse' when someone is hurt or treated badly. No one should be abused and human rights and equality rights should be protected.

There are different kinds of abuse. It can be deliberate or unintended.  Abuse may be something that happens repeatedly or just once.


Examples of abuse:

  • neglect – for example not doing something that the person needs, such as not feeding a patient.
  • physical abuse – for example hitting, kicking or biting
  • sexual abuse – unwanted touching
  • emotional abuse – when people talk in unkind ways
  • harassment and bullying – this can start small and get worse. It can become a crime. It includes hate crimes such as racism, homophobic (anti-gay) comments or malicious texts
  • financial abuse – including 'mate crime' when someone pretends to be your friend but is really trying to steal your money for example
  • damaging things belonging to another person or to St Andrew’s
  • discrimination – when people treat you badly or unfairly because of things like the colour of your skin, your gender, your religion or belief, your disability or your sexual orientation

If you have any concerns about feeling safe, hate crime, abuse or discrimination at St Andrew’s, please tell someone, straight away if possible. There are lots of people you could choose to tell including:

  • staff
  • independent advocates such as POhWHeR
  • the complaints team
  • the safeguarding lead: Head of Safety, Simon Lloyd on 01604 616701 (text relay calls welcome)
  • the external local safeguarding team
  • Healthwatch
  • the Care Quality Commission (CQC)